Shipping Policy
Shipping Policy
Last updated: 17 October 2026
Thank you for shopping with Sculptiva.
This Shipping Policy explains how orders placed through sculptiva.uk are processed, shipped and delivered.
If you have any questions about your order or delivery, contact us at contact@sculptiva.uk.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during:
- Promotional periods
- Product launches
- Public holidays
- High-volume sales periods
Orders placed at weekends or on public holidays may begin processing on the next business day.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information where available.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method available at checkout.
Typical delivery estimates are:
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- United States: 7–12 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 7–20 business days
These timeframes are estimates and begin once your order has been dispatched.
Delivery times are not guaranteed unless expressly stated otherwise.
Tracking Your Order
Where tracking is available, you will receive a tracking link by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.
If your tracking has not updated for an extended period, contact us at:
Shipping Costs
Shipping charges, where applicable, are displayed at checkout before payment.
From time to time, Sculptiva may offer:
- Free shipping
- Promotional shipping rates
- Free shipping above a certain order value
Any applicable conditions will be shown on our website or at checkout.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High parcel volumes
- Transport disruption
- Incorrect or incomplete delivery information
We appreciate your patience where a delivery is delayed.
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.
If you notice an error in your address, contact us immediately at contact@sculptiva.uk.
We will try to update the address before dispatch, but we cannot guarantee that changes can be made once fulfilment has started.
Sculptiva cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by law.
Failed Delivery or Unclaimed Packages
If a delivery cannot be completed because:
- The address is incorrect
- The recipient is unavailable
- The parcel is not collected
- Delivery is refused
the parcel may be returned to the sender or fulfilment facility.
Additional shipping charges may apply if the customer requests re-delivery where the failed delivery was not caused by Sculptiva or the carrier.
Lost Packages
If your tracking shows no delivery and you believe your parcel may be lost, please contact us at:
Please include:
- Your name
- Order number
- Delivery address
- Tracking number, where available
We may need to investigate the shipment with the carrier before providing a replacement or refund.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with other members of your household
- Asking neighbours
- Checking any safe place specified for delivery
- Contacting the delivery carrier
If you are still unable to locate your order, contact contact@sculptiva.uk and we will assist where possible.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Send:
- Your order number
- Clear photographs of the item
- Photographs of the packaging where relevant
- A description of the issue
We will review the matter and provide an appropriate solution.
Customs, Duties and Import Charges
International orders may be subject to:
- Customs duties
- Import taxes
- Local handling charges
- Other fees imposed by local authorities
Where these charges are not collected at checkout, they may be payable by the customer upon delivery.
Sculptiva does not control charges imposed by customs authorities.
Customers are responsible for complying with any applicable import rules in their country.
International Shipping
Sculptiva may ship to selected international destinations.
Available destinations and shipping options will be shown at checkout.
We reserve the right to restrict shipping to certain locations where delivery is unavailable or impractical.
Multiple Packages
In some cases, an order containing multiple products may arrive in separate packages.
Where this occurs, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because your order is sent in multiple parcels unless clearly stated at checkout.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
Once an order has entered fulfilment or has been dispatched, we may no longer be able to modify or cancel it.
Please refer to our Returns & Refunds Policy if your order has already been dispatched.
Your Consumer Rights
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection law.
For UK customers, your statutory rights remain unaffected.
Contact Us
For shipping or delivery enquiries:
Sculptiva
Email: contact@sculptiva.uk
Website: sculptiva.uk