Returns & Refunds Policy
RETURN & REFUND POLICY
Last updated: 17 October 2026
At Sculptiva, we want you to feel confident with your purchase. That is why eligible orders are covered by our 90-Day Money-Back Guarantee.
If you have any questions about a return, refund or exchange, please contact us at contact@sculptiva.uk.
90-Day Money-Back Guarantee
You may contact us within 90 days of receiving your order if you are not satisfied with your purchase.
To request a resolution, email contact@sculptiva.uk with:
- Your full name
- Your order number
- The email address used for your order
- A brief explanation of the issue
- Photos of the product where reasonably required
Depending on the circumstances, we may offer a refund, replacement, size exchange or another appropriate resolution.
Our 90-Day Money-Back Guarantee is provided in addition to, and does not replace, any rights you may have under applicable consumer law.
Hygiene and Intimate Products
Some Sculptiva products are garments designed to be worn close to the body.
For health and hygiene reasons, certain products may not be eligible for physical return once they have been worn beyond what is reasonably necessary to check the fit, washed, damaged, soiled, or otherwise returned in a condition that cannot reasonably be resold.
Where a product is supplied in sealed packaging for hygiene purposes, the statutory right to cancel may no longer apply once that seal has been broken where permitted by applicable law.
This does not affect your legal rights if the item is faulty, damaged, not as described or otherwise does not conform to the contract.
UK Right to Cancel
If you are a UK consumer, you generally have the right to cancel an eligible online purchase within 14 days after receiving your goods, subject to applicable legal exceptions.
After notifying us of your cancellation, eligible goods should normally be returned within 14 days.
Please contact contact@sculptiva.uk before returning any item so that we can provide the appropriate return instructions.
Returns
To be eligible for a standard return, the product should normally be:
- In its original condition
- Unwashed
- Free from stains, odours, marks or damage
- With original tags attached where applicable
- Returned with its original packaging where reasonably possible
Please do not send a return to any address without first contacting our customer support team.
Incorrect Size
If you ordered the wrong size or the product does not fit as expected, contact us at contact@sculptiva.uk.
Where appropriate, we may offer a size exchange or another suitable resolution.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective or you received the wrong product, contact us as soon as possible at contact@sculptiva.uk.
Please include your order number and clear photos showing the issue so that we can resolve it quickly.
Where the product is faulty or incorrect, your statutory consumer rights remain unaffected.
Refunds
Once a refund has been approved, it will normally be issued to your original payment method.
Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.
Where required by law, eligible refunds will also include the standard outbound delivery charge. Any additional delivery cost chosen above the least expensive standard delivery option may not be refundable.
Return Shipping
Unless the item is faulty, damaged, incorrect or we state otherwise, return shipping costs may be the responsibility of the customer.
If the return is caused by an error on our part, we will provide an appropriate solution in accordance with applicable law.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been washed
- Products that are damaged through misuse
- Products showing signs of excessive wear
- Items returned with stains, strong odours or hygiene concerns
- Sealed hygiene-sensitive goods that have been unsealed where the applicable legal exception applies
- Gift cards
- Digital products once supplied where the customer has expressly agreed to immediate supply and acknowledged any applicable loss of cancellation rights
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us as quickly as possible at contact@sculptiva.uk.
We cannot guarantee that an order can be stopped once fulfilment has begun.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to you under applicable consumer protection law.
For UK customers, this includes rights relating to faulty, misdescribed or non-conforming goods.
Contact Us
For any return, exchange or refund request, contact:
Sculptiva
Email: contact@sculptiva.uk
Website: sculptiva.uk