Terms of Service

Last updated: 17 October 2026

These Terms of Service govern your use of the Sculptiva website and any purchases made through our online store.

By accessing our website, browsing our products, placing an order or otherwise using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our Services.

1. About Sculptiva

Sculptiva operates this online store and website at sculptiva.uk.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

For customer support, contact:

Email: contact@sculptiva.uk

2. Eligibility

By using our Services, you confirm that:

• You are legally capable of entering into a binding contract
• The information you provide to us is accurate and complete
• You will use our website and products only for lawful purposes

If you are under the age of majority in your country, you should use our Services only with the involvement of a parent or legal guardian where required.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, colours, sizing and other information as accurately as possible.

However:

• Colours may appear differently depending on your device or screen
• Product measurements may vary slightly
• Packaging or minor product details may change from time to time
• Images may be used for illustrative purposes

Nothing in these Terms limits your statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

4. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time before an order is placed.

Any applicable taxes, duties, delivery charges or other fees will be shown where required before you complete your purchase.

We reserve the right to correct genuine pricing or typographical errors.

5. Orders

When you place an order, you are making an offer to purchase the products in your basket.

Your order is accepted when we confirm acceptance or begin fulfilment, depending on the circumstances.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud
• Payment failure
• Incorrect pricing
• Product unavailability
• Abuse of promotions
• Breach of these Terms

If we cancel an order after payment has been taken, we will issue an appropriate refund.

6. Payment

You agree to provide accurate and current payment information.

Payments may be processed by Shopify Payments or other authorised third-party payment providers.

We do not necessarily receive or store your full payment card details.

7. Shipping and Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by factors outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• High-volume periods

Please review our Shipping Policy for more information.

8. Returns, Refunds and 90-Day Guarantee

Eligible purchases may be covered by our 90-Day Money-Back Guarantee, subject to the terms of our Returns & Refunds Policy.

Our commercial guarantee does not replace or reduce any mandatory consumer rights available to you under applicable law.

Please review our Returns & Refunds Policy before requesting a return, exchange or refund.

9. Promotions and Discount Codes

From time to time, Sculptiva may offer:

• Discount codes
• Promotional pricing
• Bundles
• Limited-time offers
• Gifts with purchase

Unless otherwise stated:

• Promotions cannot be exchanged for cash
• Promotions may not be combined
• Discount codes may be subject to expiry dates
• We may withdraw or amend promotions where legally permitted

Any additional promotion-specific terms shown at the time of purchase will also apply.

10. Intellectual Property

The content available through Sculptiva, including:

• Brand names
• Logos
• Product photography
• Graphics
• Website design
• Written content
• Videos
• Marketing materials

is owned by or licensed to Sculptiva unless otherwise stated.

You may not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission.

11. Acceptable Use

You must not use the website:

• For unlawful purposes
• To infringe the rights of others
• To introduce malicious software
• To interfere with website security
• To scrape or extract content unlawfully
• To attempt unauthorised access to our systems
• To commit fraud or misrepresentation

We may restrict access where reasonably necessary to protect our business, customers or systems.

12. Third-Party Services

Our website may use or link to third-party services, including:

• Shopify
• Payment providers
• Shipping companies
• Marketing platforms
• Analytics providers
• Social media services

Your use of third-party services may also be subject to their own terms and privacy policies.

We are not responsible for third-party services except where required by law.

13. Reviews and User Content

If you submit reviews, photographs, comments or other content to Sculptiva, you confirm that:

• You have the right to submit the content
• The content is truthful and lawful
• It does not infringe another person's rights
• It does not contain malicious or harmful material

Where permitted by law, you grant us a non-exclusive licence to use content you voluntarily submit for purposes related to operating, promoting and improving our Services.

14. Disclaimer

Nothing on our website should be interpreted as medical advice.

Any wellness, body confidence, fitness or lifestyle information we provide is for general informational purposes only.

Individual results vary.

If you have a medical condition or concerns about your health, you should seek advice from an appropriately qualified healthcare professional.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability that cannot legally be excluded under applicable consumer protection law.

To the extent permitted by law, Sculptiva is not responsible for losses that are:

• Not reasonably foreseeable
• Caused by circumstances outside our reasonable control
• Business losses incurred by consumers using products for non-business purposes

Your statutory rights remain unaffected.

16. Indemnity

Where permitted by law, you agree to be responsible for losses or claims caused by your unlawful use of our Services or a material breach of these Terms.

This section does not apply where prohibited by consumer protection law.

17. Privacy

Your use of our Services is also governed by our Privacy Policy.

Please review that policy for information about how we collect and process personal information.

18. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time of your purchase will generally apply to that transaction unless applicable law requires otherwise.

We will update the “Last updated” date when these Terms change.

19. Governing Law

If you are a consumer in the United Kingdom, you retain the protection of any mandatory consumer laws applicable to you.

Nothing in these Terms deprives you of rights that cannot legally be excluded.

Any dispute will be handled in accordance with applicable law and the jurisdiction rules that apply to you as a consumer.

20. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any other policies referenced on our website, form the agreement governing your use of our Services.

22. Contact

If you have questions about these Terms, contact:

Sculptiva
Email: contact@sculptiva.uk
Website: sculptiva.uk